virtual sales consultant Megan who provides customer service

MEGAN-CUSTOMER SERVICE

Megan is a digital, virtual agent with artificial intelligence powered skills who helps you deliver rewarding interactions with your customers – from education and product selection through purchasing and post-sale support.

virtual sales consultant, Megan replying to messages by customers
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DELIVERING THE INFORMATION CUSTOMERS AND PROSPECTS NEED

Megan engages with your customers and prospects using their natural language, so they don’t have to spend time searching for answers. Plus, Megan keeps all of your company’s product benefits, rates and details at her virtual fingertips, so she always has what’s needed to educate or inform.

Helping the full lifecycle from sales to service

Megan can be trained to support your customers through the lifecycle. It engages them early on to help recommend the right product and services, upon which it helps them through the buying process and lastly provides all routine service after purchase

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PARTNERING WITH HUMAN TEAMS

Megan’s goal is to resolve inquiries, but she knows her limits. When she can’t help, she efficiently escalates issues to human agents, informing them about the case so they are ready to work effectively with the customer.

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READY WHEN YOUR CUSTOMERS ARE

As with all of our Virtual People, Megan is available 24/7 and infinitely scalable to avoid bottlenecks at peak volume times

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MEGAN IN ACTION

Want to see more of Megan at work? Contact us to schedule a live demo

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ENGAGEMENT, SERVICE AND SUPPORT TO DRIVE SATISFACTION

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NEVER MISS AN OPPORTUNITY

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PROVIDE PROACTIVE EDUCATION TO EASE PURCHASE DECISIONS

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REDUCE FRICTION IN THE BUYING PROCESS

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ENSURE HUMAN AGENTS ARE SET UP FOR SUCCESS DURING ESCALATIONS

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KEEP YOUR PURCHASING SUPPORT AND SERVICE QUEUE TIME LOW

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READY TO SUPPORT YOUR CUSTOMER

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TOP OF FUNNEL
ENGAGEMENT

  • Educate customer on products and services
  • Help select the right product
  • Get customer started with buying process.
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BUYING PROCESS
SUPPORT

  • Reminder and follow up
  • Document generation and e-Sign
  • Step by step support
  • Escalations as needed
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POST BUYING
SERVICES

  • Help with simple tasks
  • Answer product questions
  • Engage human help