IT challenges and AI
Your IT Helpdesk is always being asked to do more with less. Improve SLA, drive better user satisfaction AND Lower cost. Also your agents are bogged down handling repetitive tasks and is impacting retention and morale.
Any IT manager will perhaps agree to following support challenges
Every day password resets cause a lot of heartburn.
Many tickets are touched and triaged by L1 team before being rerouted to Specialized teams - wasting precious resources
Each ticket creation takes at least 2-3 minute conversation.
Knowledge deﬁicit happens once an existing agent leaves
James can help in many ways
Converse and identify issue
Perform basic triaging
Create complete tickets to right people
James has amazing out of the box features & strengths
Advanced Knowledge Management System
Our twitter age, AI enabled KM system is unique and powerful and will help reduce Auto-resolution rate.
In-Built Ticketing System
Highly configurable built-in ticketing system natively integrated with VA.
Ability to Learn
Our virtual assistants can learn! A failed conversation is an opportunity for them to learn.
AI and humans need to work together in harmony to resolve issues. Ours Vas have skills to do that.
Your business process is not simple - but our Virtual assistants can deal with that.
Microsoft based technology
We have a strong partnership with Microsoft. Our product is built using Microsoft technologies. So you know it is here to stay and evolve.
Manager, IT Service Delivery | RTI International
we recently launched “Lumi” our newest ITS Help Desk agent and was a well-received and successful implementation.03 Jan 2018
Vice President- Global Talent | Dawn Foods Global
Our Virtual Assistant from Actionable Science is actually our Chief Knowledge Officer at Dawn03 Jan 2018
Vice President of Software Services | Patelco Credit Union
We saw a 50% reduction in requests being escalated to second level support.03 Jan 2018
Omni-Channel Technical Product Manager | Newfi Lendings
Great piece of technology.03 Jan 2018
HCM Industry Analyst
The enterprise digital assistant market has exploded fairly quickly, resulting in some confusion for buyers. Actionable Science, and the company’s suite of HR, IT and Customer-facing digital assistants, has brought clarity through its emphasis on cognitive automation. This is what allows the technology to anticipate, understand and auto-resolve, but also calibrate when interactions should be high or low-touch, more personalized or trigger other actions. The company is also executing quite well for an early stage player, a testament to the experience of its founders.03 Jan 2018