PRODUCT

Square IconOVERVIEW

Virtual People to
Empower Your Teams

Meet our AI-powered cognitive automation agents who help enterprise teams address employee and customer needs. Our Virtual People deliver user support end-to-end from intake to action

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Meet our AI-powered digital agents who help address employee and customer needs end-to-end from intake to action

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Delivering better support experiences, lower costs and increased policy compliance

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Designed with practical skills and features by a team of creators with real world IT, HR and service experience in consumer and highly regulated industries

MEET OUR TEAM

AI Product Megan who provides customer service
Megan

Customer Support

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AI Product Vera who provides HR support
Vera

HR Support

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AI Product James who provides IT support
James

IT Support

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AI Product Emma who provides Employee Help Desk Support
Emma

Employee Help Desk

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Square IconFEATURES

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RICH

CHAT FEATURE

Go beyond natural language to include [forms, tables, carousels, interactive cards] for the best user experience

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INTEGRATED

LIVE AGENT CHAT

So users get more advanced help quickly and seamlessly

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PRE-BUILT TICKET

MANAGEMENT

Integrated with your back-end systems along with proactive case management

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SMART

ROUTING

For efficient escalations

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BUSINESS PROCESS

AUTOMATION

Automate any business using inbuilt process automation skills.

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ENTERPRISE GRADE SECURITY

ACTIVITY TRACKING & RECORD KEEPING

For peace of mind and auditability

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ONGOING TRAINING &

SKILL ENHANCEMENT

From our team of machine learning specialists

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ROBUST ANALYTICS &

ADMIN DASHBOARD

To help you spot and address issues

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COMPREHENSIVE

DOCUMENT MANAGEMENT

From creation to e-signatures to storage, all done conversationally

TECHNOLOGY

Square IconFOUNDATION

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    POWERED BY THE BEST IN AI TECHNOLOGIES – FROM NLP TO RPA

    Our Virtual People come with the capability to Talk-Think-Act. These cognitive agents start by holding conversations using prebuilt NLP models with language specific for various functional areas. Next, they use machine learning to decide best course of action. Then they use BPM and RPA capabilities to automate process steps

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    DEPLOYABLE THROUGH ANY CHANNEL

    Web. Mobile. Messaging.

    Choose what’s best for your company. Our Virtual People feel right at home in nearly any environment including Microsoft Teams, Slack, Facebook Workplace, Skype for Business and many others.

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    PRE-INTEGRATED WITH COMMON ENTERPRISE TECHNOLOGIES

    Our Virtual People already work seamlessly with widely used front-end applications and leading back-end service management platforms such as Service Now, JIRA and Salesforce. So our digital agents easily fit right in to your environment.

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Product Overview iconMEET OUR TEAM

AI Product Emma who provides Employee Help Desk Support
EMMA-

EMPLOYEE HELP DESK

Concierge entry point for integrated employee help desks answering basic questions, suggesting self-help resources and referring users to functional specialists

AI Product James who provides IT support
JAMES -

LIVE AGENT CHAT

IT help desk specialist, trained to assist with level 1 needs and collaborate with human agents

AI Product Vera who provides HR support
VERA -

HR SUPPORT SPECIALIST

HR support specialist, who is ready to work with teams to handle Q&A management, employee onboarding, verification, documentation and more

AI Product Megan who provides customer service
MEGAN -

CUSTOMER SUPPORT

Sales and service specialist, ready for first level contact with customers and prospects to answer questions, triage issues and proactively offer solutions