emma-free-subscription

JAMES PRICING

free-subscription

PREMIER EDITION

free-interactions

$1 per employee per month

plus small onetime setup fee

free-interactions

Delivery Time

1-2 weeks

free-interactions

Features

  • Prebuilt IT Helpdesk Skills
  • Smart Ticket Creation with prebuilt ITSM categories
  • AD Password reset
  • AD user onboarding and offboarding
  • Software installation
  • Office 365 Knowledgebase
  • Prebuilt integration with leading ITSM Platforms including Service Now, Service PRO, Microsoft Dynamics etc.
  • Inbuilt Ticketing platform for stand-alone use
  • Inbuilt Agent chat with live escalation to human
  • Chat widget to deploy on intranet
  • Mobile App for iOS and Android
  • Hosted page with custom subdomain
  • Knowledgebase management tool
  • Analytics and reporting
  • Language Training
  • Audit and review of all chat interactions
  • User management with AD integration
premier-subscription

ENTERPRISE EDITION

free-interactions

$1 per employee per month + $2 per resolved ticket

plus small onetime setup fee

free-interactions

Delivery Time

3-4 weeks

free-interactions

Features

All features in Premier edition PLUS

  • Custom Skills for client specific platforms and systems
  • Back end integration with company systems
  • Business Process Automation with complex process orchestration
  • Email and SMS Channel