OUR

Square IconPLATFORM

AI Virtual Agents and Humans teams
Powerful Cognitive Automation

Actionable Science platform provides some industry leading capabilities in how humans and bots can work together side by side to deliver the best service to customers and employees.

Actionable Science platforms provides the ability to build, deploy, test and train generalist and specialist bots and making them an integral part of the human team – ensuring that there is never a missed opportunity to serve

Platform features

POWERFUL COGNITIVE AUTOMATION

  • Intent and Entity recognition
  • Dialogs with rich UX Framework
  • Deep context management
  • Pause and Resume and Go Back
  • Multi-tiered NLP
  • Domain and organization specific NLP
  • Process Orchestration
  • Robotic process Automation

HUMAN COLLABORATION

  • In Built Ticketing Platform
  • Auto Escalation to human
  • Prebuilt with ticketing in other platforms like Service Now
  • Multi-tiered human escalation
  • Multiple live agent queues
  • Multiple teams for ticketing platform

AI TRAINING

  • Analytics on training needs
  • Analytics on success, failure, helpfulness
  • Easy expansion of knowledgebase
  • Easy training for intent and entity recognition
  • Auto learning based on user behavior
  • Dialog builder and configurator

ENTERPRISE GRADE

  • Full auditable interactions
  • Support for Azure AD
  • Inbuilt MFA
  • Mobile app for iOS and Android
  • Highest level of encryption and security
  • On Premise or Cloud Hosted
  • Multiple bots working as team
  • Multi Language
em-ico

DASHBOARD

Powerful insights and visibility into how your users are using the platform and their experience

FEATURES
  • Usage
  • Success and failure
  • Training needed
  • Helpfulness
  • Overall feedback
crd-ico

LIVE HUMAN CHAT

Bots can quickly escalate to human agents who can seamlessly take over the chat to help the user

FEATURES
  • Auto escalation to human
  • Transition with context and history
  • Agent dashboard
  • Multiple chat queues
  • Agent to agent transition
  • Mobile support for human agent
crd-ico

INBUILT TICKETING

We provide a powerful and flexible inbuilt ticketing system to ensure end to end user support.

FEATURES
  • Inbuilt ticketing platform at no extra cost
  • Flexible – configure status, priority and other fields
  • Powerful reporting and filters
  • Inbuilt SLA management with escalation
  • Integrated with knowledgebase to train and tune
crd-ico

RICH UX

Industry leading user experience – with UX best practices built into the platform

FEATURES
  • Rich widgets – an extensive library of carousels, cards, forms, tables and many more widgets
  • Optimized for ensuring high task completion
  • Inbuilt feedback gathering – voice of user
  • Emotion detection
  • Multi Language
crd-ico

KNOWLEDGE BASE MANAGEMENT

Build and expand the knowledgebase that your users can ask questions from

FEATURES
  • Knowledgebase management
  • Ability to add questions and answers
  • Ability to edit existing questions
  • Ability to search and find items
  • Ability to add variations to improve performance
crd-ico

ENTERPRISE

Our platform was designed and built by enterprise users for enterprise users

FEATURES
  • On Premise or cloud hosted
  • Full auditability of each interaction
  • End to end encryption
  • Full support for Azure AD
crd-ico

NLP TRAINING

Quickly review where the BOT may need help in better understanding the user and retrain

FEATURES
  • Intent and NLP Training
  • Knowledgebase training
  • Training analytics
  • Training alerts
  • Realtime training