AI Product Emma who provides Employee Help Desk Support

EMMA-Concierge for your employee

Emma is an artificial intelligence powered concierge that is designed to help your employees with everyday questions. Whether it is a policy question or trying to get the right team member to help – Emma can be your employee’s first level support.

AI Product Emma, Employee Help Desk Support replying to messages by customers
team-img

Delivering the Information Employees need

Emma can be a knowledge store for all the questions that your employees have. Benefits, travel, tools, how-to, technical questions – and anything else you can think of.

team-img

Best Employee Experience

Let’s be honest – your employees hate ticketing systems. Emma is conversational and mobile enabled – so your employees can get all the enterprise help they need – the same way they chat with their friends.

team-img

Partnering with other Virtual Agents

Emma acts like a concierge and can engage other virtual agents real time. For IT issues she can transition to James and for HR issues she can transition to Vera – this seamless handoff makes sure your employees can start with Emma for all their helpdesk needs.

team-img

Collaborating with human team

Emma’s goal is to resolve inquiries, but she knows her limits. When she can’t help, she efficiently escalates issues to human agents, informing them about the case so they are ready to work effectively with the customer. Emma can engage a human agent real-time through live chat and by creating ticket

demo-img

EMMA IN ACTION

Want to learn more about Emma’s capabilities? Contact us to schedule a live demo.

demo-img

Better employee experience – while saving money

demo-img

Easy to use conversational experience

demo-img

Fully mobile enabled – help is just a message away

demo-img

Save time and increase productivity

demo-img

Automate answering repetitive questions

demo-img

24*7 and zero hold time = Happy Employees

demo-img

READY TO SUPPORT YOUR EMPLOYEES

em-img

Answer Employee
Questions

  • Help New Employees
  • Ask IT questions like - What is the guest Wi-Fi?
  • Setup multiple knowledgebases
  • Make policy and procedures accessible
em-img

Built in tools to
grow and manage

  • Analytics into what people are asking for
  • Manage Knowledgebase
  • Administrative capabilities
  • AI Training tools to enhance NLP
  • Gather user feedback on effectiveness
em-img

Collaborate with other
agents and human team

  • Transition to HR Virtual Agent for HR questions
  • Transition to IT Virtual Agent for IT questions
  • Engage right human team real time through built in live chat
  • Create Cases for appropriate human teams