EMMA-Concierge for your employee
Emma is an artificial intelligence powered concierge that is designed to help your employees with everyday questions. Whether it is a policy question or trying to get the right team member to help – Emma can be your employee’s first level support.
Delivering the Information Employees need
Emma can be a knowledge store for all the questions that your employees have. Benefits, travel, tools, how-to, technical questions – and anything else you can think of.
Best Employee Experience
Let’s be honest – your employees hate ticketing systems. Emma is conversational and mobile enabled – so your employees can get all the enterprise help they need – the same way they chat with their friends.
Partnering with other Virtual Agents
Emma acts like a concierge and can engage other virtual agents real time. For IT issues she can transition to James and for HR issues she can transition to Vera – this seamless handoff makes sure your employees can start with Emma for all their helpdesk needs.
Collaborating with human team
Emma’s goal is to resolve inquiries, but she knows her limits. When she can’t help, she efficiently escalates issues to human agents, informing them about the case so they are ready to work effectively with the customer. Emma can engage a human agent real-time through live chat and by creating ticket
Better employee experience – while saving money
Easy to use conversational experience
Fully mobile enabled – help is just a message away
Save time and increase productivity
Automate answering repetitive questions
24*7 and zero hold time = Happy Employees
READY TO SUPPORT YOUR EMPLOYEES
- Help New Employees
- Ask IT questions like - What is the guest Wi-Fi?
- Setup multiple knowledgebases
- Make policy and procedures accessible
Built in tools to
grow and manage
- Analytics into what people are asking for
- Manage Knowledgebase
- Administrative capabilities
- AI Training tools to enhance NLP
- Gather user feedback on effectiveness
Collaborate with other
agents and human team
- Transition to HR Virtual Agent for HR questions
- Transition to IT Virtual Agent for IT questions
- Engage right human team real time through built in live chat
- Create Cases for appropriate human teams