SOLUTION
OVERVIEW

End-to-End Assistance for
Enterprise Support Teams

Our Virtual People are digital agents who come ready to work, powered by the latest in AI technologies and pre-trained with basic, entry level skills for their functional roles. They can do everything you expect from an optimized service desk, including tracking tickets and seamlessly partnering with your human teams.

MEET OUR TEAM

Megan

Customer Support

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Vera

HR Support

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James

IT Support

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Emma

Employee Help Desk

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BETTER EXPERIENCE
FOR USERS

  • Personalized Support
  • User friendly, intuitive interactions
  • High service levels even at peak times

SERVICE DESK
TEAMS

  • Assistance accessing company knowledge base
  • Elimination of repetitive tasks
  • Seamless sharing of case information for escalations
  • Empowered to focus on high touch, complex needs

BENEFITS
POTENTIAL OUTCOMES

  • Boost support staff productivity by 15-30%
  • Ensure compliance with security,privacy and procurement policies
  • Reduce ticket cost by 90%
  • Increase self service adoptation
  • Eliminate/automate repetitive tasks by 50%
  • Drive user and employee satisfaction scores
  • Improve service level SLA performance

CLIENT
TESTIMONIALS