SOLUTION

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Scalable AI Platform
Cognitive Automation Platform That Scales With Your Needs

Three levels of automation to get you started immediately while being ready to handle the most complex problems.

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LEVEL 1

Information Automation

Get started instantly with Emma. Unlock the siloed, tribal knowledge in your organization. Create one destination for employees to get answers about process, policy, and help resources

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LEVEL 2

Routine task automation

Automate routine tasks quickly and easily. James, Vera and Megan come pre-built with skills to handle dozens of common tasks like password resets, W-4 updates.

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LEVEL 3

Custom process automation

Create automated processes by developing custom skills. Harness our Virtual People’s inbuilt AI, BPM, and RPA capabilities through our platform.

SOLUTION

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End-to-End Assistance for
Enterprise Support Teams

Our Virtual People are cognitive agents who come ready to handle user needs from intake to action. Powered by the latest in AI and Cognitive Automation technologies, they are designed to TALK-THINK-ACT.

  • end-to-end assistance

    TALK-Better user communication through specialized NLU

  • end-to-end assistance

    THINK-Personalized interactions through continuous machine learning

  • end-to-end assistance

    ACT-More efficient business process execution using RPA

Overview and flow of AI Products James and Vera for human IT and HR team.

MEET OUR TEAM

AI Product Megan who provides customer service
Megan

Customer Support

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AI Product Vera who provides HR support
Vera

HR Support

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AI Product James who provides IT support
James

IT Support

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AI Product Emma who provides Employee Help Desk Support
Emma

Employee Help Desk

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BETTER EXPERIENCE

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  • Personalized Support
  • User friendly, intuitive interactions
  • High service levels even at peak times

SERVICE DESK

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  • Assistance accessing company knowledge base
  • Elimination of repetitive tasks
  • Seamless sharing of case information for escalations
  • Empowered to focus on high touch, complex needs

BENEFITS

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  • Benefit Icon, white in color indicating productivity & compliance

    Boost support staff productivity by 15-30%

  • Benefit Icon, white in color indicating productivity & compliance

    Ensure compliance with security,privacy and procurement policies

  • Benefit Icon, white in color indicating reduction in cost & self service

    Reduce ticket cost by 90%

  • Benefit Icon, white in color indicating reduction in cost & self service

    Increase self service adoptation

  • Benefit Icon, white in color depicting elimination of repetitive tasks and increase in satisfaction

    Eliminate/automate repetitive tasks by 50%

  • Benefit Icon, white in color depicting elimination of repetitive tasks and increase in satisfaction

    Drive user and employee satisfaction scores

  • Benefit Icon, white in color depicting improved service level

    Improve service level SLA performance

CLIENT

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